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Shipping Policy

Shipping policy

Effective Date: November 25, 2025

1. Introduction
At BackyardPatioverse.com, we are committed to delivering a seamless and premium shipping experience. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website.

2. Shipping Destinations
We currently ship within the United States.
We are working to expand our shipping capabilities. Please check back for updates.

3. Shipping Costs
We offer free shipping on all orders – no minimum purchase required.
All shipping charges (if applicable) are clearly shown at checkout. No hidden fees.

4. Order Processing Time
• Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
• Orders placed before 4:00 PM PST begin processing the same day.
• Orders placed on weekends or holidays are processed the next business day.

5. Estimated Delivery Time
• Standard Shipping: 5–10 business days depending on location and product availability.
Please note: delivery times are estimates and may vary due to factors like carrier delays or supplier processing times.

6. Shipping Methods and Carriers
We partner with trusted carriers like FedEx, UPS, DHL, and freight services depending on the product.
• You will receive an email with tracking information once your order ships.
• All shipments are insured against loss or damage during transit.

7. Order Tracking
After your order ships, you’ll receive:
• Tracking number
• Carrier name
• Link to track your shipment

Need help? Email us at support@backyardpatioverse.com.

8. Delivery Issues

Delayed or Lost Packages:
• Contact us if your order is delayed past the estimated delivery window.
• If tracking shows “delivered” but you haven’t received your order:
– Verify your shipping address
– Check with neighbors or your building
– Contact us for further assistance

Damaged Packages:
• Report damage within 7 days of delivery
• Send photos of the damaged item and packaging to support@backyardpatioverse.com
• We will arrange a replacement or refund

9. Missing Items
If something is missing from your order, notify us within 7 days of delivery.
We will investigate and either send a replacement or issue a refund.

10. Returns & Refunds
We accept returns within 30 days of delivery on eligible products.
Items must be unused, in original condition and packaging.
Return shipping is the customer’s responsibility unless the item is defective or incorrect.

Refunds are issued within 14 business days after we receive your return.
For full return details, visit our Return & Refund Policy.

11. Incorrect Address
Please double-check your address when placing your order.
If a package is returned due to an incorrect address:
• We will contact you to arrange re-shipment
• Additional shipping fees may apply

12. Freight Shipping & Curbside Delivery
Many items ship via freight due to size/weight.
• Standard freight includes curbside delivery (not inside the home)
• White Glove Delivery is available on select items during checkout
– White Glove does not include wiring or electrical setup
– Ensure accessible delivery paths for larger items

13. Contact Us
Address:
1401 21ST ST STE R
SACRAMENTO, CA 95811
USA

Customer Service Hours:
• Monday–Friday: 9 AM – 5 PM PST

14. Policy Updates
We may update this policy at any time. Changes take effect immediately upon posting.